FAQ
Frequently Asked Questions
What does PhotoLab do?⌄
PhotoLab helps prepare passport and visa photo files online, including crop, resize, background preparation, and printable photo sheets.
Is PhotoLab affiliated with a government agency?⌄
No. PhotoLab is an independent online photo tool operated by QimiaoLab and is not affiliated with any government agency.
Do you promise approval?⌄
No. PhotoLab helps prepare photos according to common requirements, but final acceptance depends on the relevant authority.
What file do I get?⌄
Depending on your selected option, you may receive a digital passport photo file, a printable 4×6 photo sheet, or both.
Do you store my uploaded photo?⌄
Uploaded photos are used to create your requested files and are not intended for long-term storage. Temporary files may be retained briefly for delivery, troubleshooting, or refund support.
Can I print the photo?⌄
Yes. If you choose the print sheet option, you can download a 4×6 layout suitable for printing at home or at a photo printing service.
Can I request a refund?⌄
If your photo is rejected for a processing-related reason, contact support with your order details and rejection notice for review.